We do not allow any reroutes on the package. The courier must deliver it to the address on the package. They can not deliver it to any other address. If you have any specific delivery requirements please make those arrangements when you place the order.
Dolls/collectibles are normally sent to your credit card billing address.
The Billing Address will be verified with your credit card company so you must use the exact address that your statements are sent.
Should you require that the order be shipped to an alternate address we will require faxed authorization from you. This includes a signed copy of the invoice along with legible copies of your driver's license and the credit card that was used. This is done to protect both of us against fraudulent use.
The dolls/collectibles will be delivered using the best method. If possible we will inform you of the courier and when to expect delivery when the order is confirmed.
All dolls/collectibles are either shipped factory direct or from our Philadelphia location through UPS. Please allow 7 to 21 days to receive your order. If there are any problems with your order or shipping please call us at 215.465.6111 or toll free @ 1.888.465.6111.
